Would you want to be a patient in your office?
Teresa L. Schardt, MS, RN, C
At Baylor University Medical Center at Dallas, we have undertaken a cultural return to what brought us into health care in the first place: the patient as a person in need. Though that sounds simplistic, the truth is that the pressure of tasks and schedules can cause us to lose sight of the patient's personal experience. Patients' perceptions of their hospital stay may be completely different than what we think they are. Sometimes hospital employees or physicians-or their loved ones-must become patients themselves to experience the patient viewpoint. A long wait time, the need to piece together bits of communication from various caregivers, and a lack of knowledge of yesterday's test results, today's plan of care, and the treatment regimen are just a few sources of frustration and dissatisfaction that patients may face.
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