Site Search     
ABC Baylor
Frequently Asked Questions
To find out about more about ABC at Baylor contact:

Vera Rodriguez
ABC Baylor Course Coordinator
8080 N Central Expressway, Suite 1050
Dallas, TX 75206

Tel: (972) 860-8416
Fax: (972) 860-8411
Email: verar@baylorhealth.edu


Accelerating Best Care (ABC) at Baylor
Baylor Health Care System is committed to ensuring that physicians and other health care providers possess the tools needed to deliver health care that is safe, timely, effective, efficient, equitable, and patient-centered (STEEEP). This commitment involves teaching providers to identify and implement techniques to improve health care quality.

Accelerating Best Care at Baylor (ABC Baylor), an innovative educational program focused on health care quality improvement, teaches health care leaders theory and techniques of rapid cycle quality improvement, outcomes management, and staff development. It facilitates the enhancement of skills needed by physicians, nurses, administrators, and others to lead quality improvement efforts.

Ziad Haydar, MD, Vice President of Health Care Improvement, is Director of ABC Baylor.

Program Objectives
ABC courses teach the following core principles of clinical quality improvement:

• Methods for fast improvement
• Design of data systems
• Data management
• Tools to improve patient outcomes, quality of care, and cost effectiveness
• Clinical guidelines and protocols
• Customer service skills

Rapid Cycle Improvement
ABC courses train participants in rapid cycle improvement, which is based on the simple Plan-Do-Study-Act model:

• Plan a change aimed at quality improvement.
• Do the tasks required to implement the change, preferably on a small scale.
• Study the results of the change.
• Act to adopt or abandon the change.

Each time this cycle is repeated, quality is further improved.

Core Course
The core ABC course, which can be taken during the day or evening, comprises four sessions. In the first three sessions, participants learn techniques for continuous quality improvement. Each participant develops an improvement project and presents it in the fourth session.