1. Do you find the information provided by the Institute regarding sample testing requirements (amount of sample, sample type, turnaround time, etc.) complete?
Please Rate
If no, why?
2. Are the sample testing requirements provided by the Institute easy to understand?
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If no, why?
3. If you had questions regarding the above information and have had to call the Institute of Metabolic Disease for clarification or to answer a specific question , was the person handling your call well informed?
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If no, why?
4. If you had questions regarding the above information and have had to call the Institute of Metabolic Disease for clarification or to answer a specific question , was your call handled in a professional manner?
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If no, why?
5. If the appropriate personnel was not available to talk with you when you called the Institute, was your call returned in a prompt and efficient manner?
Please Rate
If no, why?
When sending specimens for testing:
6. If a problem is identified with the specimen or the requisition for testing document:
Were you notified in a quick and efficient manner?
Please Rate
If no, why?
7. Is the analysis performed in a timely manner?
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If no, why?
8. Are the laboratory reports that are mailed or faxed back to your institution clear and easy to read and understand?
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If no, why?
9. Are questions you may have regarding the status of your patients testing handled in a prompt and efficient manner?
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If no, why?
10. Are questions you may have about the actual laboratory findings answered in a clear and professional manner?
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If no, why?
11. If applicable, are interpretations of laboratory findings helpful and easy to understand?
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If no, why?
12. Are the Professional Staff of the Institute of Metabolic Disease readily available for consultation regarding patients/reports?
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If no, why?
13. Are invoices for services rendered accurate?
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If no, why?
14. Are invoices for services easy to understand?
Please Rate
If no, why?
As always the Institute strives to provide quality work in a timely manner and we would appreciate any comments you wish to provide with regard to our services.