The purpose and vision of the STEEEP™ Global Institute (SGI) is to provide quality improvement products and services to non-Baylor Health Care System health care delivery organizations. The SGI assists other health care organizations in improving health care quality, reducing health care costs, and making care more STEEEP™ (Safe, Timely, Effective, Efficiency, Equitable, and Patient Centered).

As part of its quality journey, BHCS has successfully developed and implemented a number of strategies and tactics to improve care. The BHCS Institute for Health Care Research and Improvement (IHCRI), under the direction of David J. Ballard, MD, PhD, MSPH, FACP, has developed products and services that have demonstrated proven results. Dr. Ballard founded the IHCRI over 12 years ago, when he began assembling a team of experts to improve quality according to the Institute of Medicine call to provide care that is Safe, Timely, Effective, Efficient, Equitable, and Patient Centered (STEEEP™).

Under the leadership of David J. Ballard, MD, PhD, MSPH, FACP, President of the SGI, and Neil S. Fleming, PhD, CQE, Vice President and Chief Operating Officer of the SGI, the STEEEP™ Global Institute promotes the sharing of Baylor Health Care System areas of expertise with other institutions in the pursuit of improved health care quality throughout the United States and world. These organizations include hospitals, health care systems, and accountable care organizations.

Baylor Health Care System’s success in health care quality has been demonstrated by its receiving the 2008 National Quality Healthcare Award from the National Quality Forum, as well as the inaugural Leapfrog Patient-Centered Care Award.

Menu of Products and Services

The SGI provides the following products and services that can help to improve quality:

• Rapid-cycle improvement training through STEEEP™ Academy course
• Site visit with Baylor Health Care System quality leaders and physician champions
• Patient safety consulting, including assessments, strategies, and tactics to improve processes of care, culture, and technology
• Physician and clinician leadership training and consulting
• Patient centeredness assessments and dashboards
• Health information technology patient centeredness tools to support care transitions
• Performance measurement and reporting consulting, including assessments, strategies, and tactics to address policy changes and implications and infrastructure for data collection, measurement, and reporting
• Administration to hospital staff of a survey regarding processes of care and culture with some focus on patient safety, with analysis and interpretation at the entity, service-line, unit, and department levels
• Evaluation of voluntarily reported “events” submitted by front-line staff through the entity’s electronic or other reporting systems
• Focus groups conducted with physicians, executive leaders, front-line staff and first-level managers
• Patient Safety site visit of all hospital clinical and clinical support areas by 1-2 members of a multidisciplinary team
• Formal confidential report related to key findings and suggested areas of focus to improve processes and outcomes
• Development of more formal action plans, development, and deployment of measurement systems to monitor performance for potential deployment strategies and implementation of tactics for improvement
• Use of a Baylor-enhanced version of the Institute for Healthcare Improvement’s Global Trigger Tool review of randomly selected records to determine the rate, type, severity, and preventability of adverse events (rather than using a system of voluntarily reported adverse events)

Contact the SGI

If you want to learn more about the Baylor Health Care System success story and the products and services of the SGI, please contact:

Neil S. Fleming, PhD, CQE

Vice-President and Chief Operating Officer
STEEEP™ Global Institute
8080 N. Central Expressway, Suite 900, LB 77
Dallas, TX  75206
Phone: 214 265-3601
Fax: 214 265-3782
Email: Neil.Fleming@STEEEPGlobalInstitute.com