The Office of the Chief Quality Officer (formerly called the Institute for Health Care Research and Improvement) was established in 1999 to improve the quality of health care across the organization. In support of that mission, the Office supports operational goals and conducts research related to clinical effectiveness, patient safety, patient centeredness, and health care quality improvement. Its efforts align with the Institute of Medicine call for health care to become more STEEEP (Safe, Timely, Effective, Efficient, Equitable, and Patient Centered).
The ongoing successes of these health care quality improvement and safety efforts have led to the receipt of several regional and national awards including the National Quality Healthcare Award of the National Quality Forum and the Leapfrog Patient-Centered Care Award. Baylor Health Care System ranked third among 73 multi-hospital health care systems across the United States in overall quality of care according to the American Hospital Association in 2011 and was the recipient of the 2010 Preeminence Award of the American Medical Group Association.
David J. Ballard, MD, PhD, MSPH, FACP, Chief Quality Officer, Baylor Scott & White Health