Patient centeredness – one of the six components of safe, timely, effective, efficient, equitable, and patient-centered (STEEEP) care – means establishing partnerships among practitioners, patients and their families to ensure that:
The medical decisions respect patients' wants, needs and preferences.
Patients have the education and support they need to make decisions and participate in their own care.
Patient-centered interactions contribute to better patient experiences, clinical outcomes and operational outcomes.
Goal Setting Support
Service Behavior Training
Process Improvement Consulting
Transparent Reporting of Performance
Technology solutions to support rounding and other initiatives
Tiffany Berry, MD
Dr. Berry currently serves dual roles as the Chief Patient Experience Officer for Baylor Scott & White Health and the Chief Quality Officer for the Central Texas division of Baylor Scott & White Health.
She partners with a team of exceptional leaders to drive the organization to the delivery of STEEEP care – health care that is safe, timely, effective, efficient, equitable, and patient-centered.
Dr. Berry is a practicing family medicine physician at Baylor Scott & White Health’s Westfield Clinic and Assistant Professor of Family Medicine for the Texas A&M University Health Science Center.
Angie Hochhalter, PhD
Dr. Hochhalter develops and implements strategies to support population health, patient-centeredness and clinical effectiveness.
She partners with providers, staff, community stakeholders and others to better meet the expectations, needs and preferences of patients and their families. She has also co-developed and led quality improvement training programs for residents and is the Vice Chair of Scott & White’s Institutional Review Board.
Dr. Hochhalter completed her PhD in Cognitive and Biological Psychology and in Gerontology at the University of Minnesota. Her current work at Baylor Scott & White Health uses research and process improvement strategies to address health care quality in ways that are operationally sustainable, evidence-based and meaningful to stakeholders who deliver and seek services to optimize health.