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Patient Experience

Patient centeredness means establishing partnerships among practitioners, patients and their families to ensure that:

  • The medical decisions respect patients' wants, needs and preferences.
  • Patients have the education and support they need to make decisions and participate in their own care.


Patient-centered interactions contribute to better patient experiences, clinical outcomes and operational outcomes.


Example Initiatives:

  • Goal Setting Support
  • Service Behavior Training
  • Communication Training
  • Process Improvement Consulting
  • Transparent Reporting of Performance
  • Technology solutions to support rounding and other initiatives



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