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Patient Experience

Patient centeredness – one of the six components of safe, timely, effective, efficient, equitable, and patient-centered (STEEEP) care – means establishing partnerships among practitioners, patients and their families to ensure that:

  • The medical decisions respect patients' wants, needs and preferences.
  • Patients have the education and support they need to make decisions and participate in their own care.


Patient-centered interactions contribute to better patient experiences, clinical outcomes and operational outcomes.


Example Initiatives:

  • Goal Setting Support
  • Service Behavior Training
  • Communication Training
  • Process Improvement Consulting
  • Transparent Reporting of Performance
  • Technology solutions to support rounding and other initiatives




Tiffany Berry

Tiffany Berry, MD

Dr. Berry currently serves dual roles as the Chief Patient Experience Officer for Baylor Scott & White Health and the Chief Quality Officer for the Central Texas division of Baylor Scott & White Health.


She partners with a team of exceptional leaders to drive the organization to the delivery of STEEEP care – health care that is safe, timely, effective, efficient, equitable, and patient-centered.


Dr. Berry is a practicing family medicine physician at Baylor Scott & White Health’s Westfield Clinic and Assistant Professor of Family Medicine for the Texas A&M University Health Science Center.



Angie Hochhalter

Angie Hochhalter, PhD

Dr. Hochhalter develops and implements strategies to support population health, patient-centeredness and clinical effectiveness.


She partners with providers, staff, community stakeholders and others to better meet the expectations, needs and preferences of patients and their families. She has also co-developed and led quality improvement training programs for residents and is the Vice Chair of Scott & White’s Institutional Review Board.


Dr. Hochhalter completed her PhD in Cognitive and Biological Psychology and in Gerontology at the University of Minnesota. Her current work at Baylor Scott & White Health uses research and process improvement strategies to address health care quality in ways that are operationally sustainable, evidence-based and meaningful to stakeholders who deliver and seek services to optimize health.

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